Skip to content
Write review For Business
  • Login

Contact Venus Fashion Customer Service

Venus Fashion Phone Numbers and Emails

Toll-Free Number:

  • (888) 782-2224
    US. and Canada
Call customer service

Customer Service:

  • (904) 997-4000
    Outside the US and Canada

Accessibility:

  • (833) 371-0345
    Assistance Completing an Order

Venus Fashion Email:

General Info
Send Message
Is this your business?

How to Contact Venus Fashion Customer Service?

Most Popular Number:

(888) 782-2224
US. and Canada
Total calls: 197 Issues resolved: 19 Last call: Apr 15, 2025
author avatar
PissedConsumer Reporter

The Venus Fashion customer service phone number is (888) 782-2224 for US customers. International customers can reach the Venus customer service at +1 (904) 997-4000. These numbers are available Monday through Friday, from 7:00 AM to 1:00 AM Eastern Standard Time (EST), and on Saturday and Sunday from 8:00 AM to 11:00 PM EST.

While calling, please remember to have your order number or customer ID ready, as this will help the customer service team assist you more effectively. It's also beneficial to clearly explain the issue you're facing, as this can speed up the resolution process.

The Venus Fashion corporate office is located at 11711 Marco Beach Drive, Jacksonville, Florida, 32224-7615, USA. This is also the Venus headquarters. If you're planning to visit the store location, it's best to call ahead and confirm their operating hours.

When writing to Company, whether it's for customer service, returns, or business inquiries, make sure to address your mail accurately and include all necessary information to ensure a quick response. If you're returning an item, don't forget to include the return form that was provided with your order.

To contact Venus Fashion company via their website, visit www.venus.com. Scroll to the bottom of the homepage and click on the "Contact Us" link. This will lead you to a page where you can find various ways to connect with Venus, including email and chat options.

You can use the live chat feature for instant assistance. The chat button is usually located at the bottom right corner of the website. However, please note that the live chat service availability might depend on the time of your visit, as it's not offered 24/7.

Venus Fashion Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Venus Fashion is 8887822224. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Venus Fashion may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Venus Fashion Website:

Venus Fashion Help Center:

Corporate Office Address:

Venus Fashion, Inc
11711 Marco Beach Dr
Jacksonville, Florida 32224
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 am - 1:00 am


Additional Fax:


Outside the U.S. and Canada:

+1 (904) 641-0977

More contact details

Fax:

+1 (800) 648-0411

Venus Fashion Rating Based on 33 Reviews

Rating details

2.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Venus Fashion Customer Service Calls

229 TOTAL
CALLS
05:28 AVG CALL
DURATION
36% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Venus Fashion?

Shipping and Delivery Question:

  • “Trying to find my shipping order number”
  • “Didn't Receive my skirt”
  • “Wrong size shipped”

Return/ Replace Question:

  • “Return for refund”
  • “Return swimsuits”
  • “Return”

Request for Information Question:

  • “About a exchange”
  • “Questions regarding return and shipping charge”
  • “Trying to place an order”

Payments and Charges Question:

  • “Payment”
  • “Fraudulent chargea”
  • “Credit”

Product/ Service Question:

  • “Didn’t rcvd order and how to exchange something for a bigger size”
  • “To order a catalog”
  • “My keyboard is not working since today”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “I cannot pull up Benus online app site”
  • “Gas water heater installation”

Cards Question:

  • “Check credit card status”
  • “I already ordered my stuff online and I can't get it to ship because I don't have my card with me but I have it I am going to get it in the mail the representative told me I could order it and still get it because they have my card on file”

Account Question:

  • “S I forgot to enter promo codd”
  • “Account balance”

Staff Question:

  • “Customer service”

Activation/ Cancellation Question:

  • “Cancel a recent order”

Other Question:

  • “My three coats have started to perl”
  • “Venus wallet”
  • “Reordering an item”

Compare Venus Fashion Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Venus Fashion? What happened? What can we help you with?
Submit review Don't show this popup