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Resolved: Rude CS, did not help me, lied and hung up. No more venus for me!

Venus Fashion - Rude CS, did not help me, lied and hung up. No more venus for me!
Venus Fashion - Rude CS, did not help me, lied and hung up. No more venus for me!
Venus Fashion - Rude CS, did not help me, lied and hung up. No more venus for me!
Update by user Apr 30, 2022

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Apr 25, 2022
Will never use Venus again. Had an email sent to me for 30% off total order with exp . DEC 2022. Upon trying to use the code it wouldn't work. I chatted with customer service I was told it was a venus typo error and it would be honored and to place my order and go back...
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2 comments
#2175970

No is NOT the same as rude.

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Resolved
ID
#3515457 Review #3515457 is a subjective opinion of poster.
Pros
  • Recommended many friends but will warn them
  • Unprofessional
  • Made like 5 phone calls and 4 chats
Cons
  • Hung up on multiple times no resolution
  • Rude customer service
  • Given icorrect cs phone on chat
Loss
$60
Preferred solution
Apology and price adjustment to what I was promised by Venus CS.

An order I never received

I spoke to someone Im all set ty. I reordered the merchandise and everything went through and I even received a confirmation number than you for getting back to me its all good
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ID
#3932944 Review #3932944 is a subjective opinion of poster.
Location
Brockton, Massachusetts

Damaged blouse

Venus Fashion - Damaged blouse
I wore a blouse about 3 times and material so thin that when I washed *** appeared . I would like a new blouse. I do not have receipt.
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ID
#3599920 Review #3599920 is a subjective opinion of poster.
Location
Attleboro, Massachusetts

Status on my order

I ordered a bathing suit on April 4 and was told I would receive in about 2wks the tracking is never updated still haven't received my order this will be my last order with this company
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ID
#3530713 Review #3530713 is a subjective opinion of poster.
Location
Cornwall, Ontario

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New Reviewer

They are ripping me off

I DO NOT OWE ANY MONEY TO VENUS ! So let me ask you all this, as consumers and human beings who works hard for their money, would you pay $300+ for something you returned and got verbal confirmation from Venus that they did in fact receive my returned order but said it...
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ID
#3499026 Review #3499026 is a subjective opinion of poster.
Cons
  • Charging me for items i returned
Loss
$41
Preferred solution
Full refund

Lack of telephone customer service

Im trying to speak to a customer service representative on the phone but am not all to do so unless I become a member and pay $1.00. I shouldnt have to do this just to speak to someone. This discourages the potential for future purchases. NOT HAPP. I dont experience this with other merchants. I a as m able to speak with other merchants about product issues without jumping through hoops.Angry

User's recommendation: Maybe.

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ID
#3416928 Review #3416928 is a subjective opinion of poster.
Location
Freeport, New York
Preferred solution
I want to “ACTUALLY TALK” to a customer service representative
New Reviewer

Make a payment

Just got out of hospital, had heart surgery, thus my payment is late. I'm sorry.Great clothes, decent prices
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ID
#3083241 Review #3083241 is a subjective opinion of poster.
Location
Saginaw, Minnesota

Needed a problem solved and Ginger solved it.

Had a problem with my order. I spoke to manger named Ginger and she solved my problem. A BIG THANK YOU TO GINGER
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ID
#2915618 Review #2915618 is a subjective opinion of poster.
Location
Camden, New Jersey
New Reviewer

I need to speak to a manager please

How do I get in touch with a manager for help? 856-816-**** Ordered on line. Apparently order did not go thru. I called the next day and ordered over the phone. Now I was told the account was flagged and Antonio could not tell me why. Not only has the price of the sweater is not 44.00 but lowered to 29.99. Pleas
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ID
#2915065 Review #2915065 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Did not get items and your refund for the blouse was too less.I never received my baggy pants.

Called many times about not receiving my two pair of baggy pants and your refund o my blouse was less money and different price on identical tops.

User's recommendation: Senior Citizens pay attention.

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ID
#2859813 Review #2859813 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund
New Reviewer

Instalation

Dear sir i need installation please provide as soon as possible Venus 10 L Storage Water Geyser (MEGA PLUS, IVORY) Beige my phone number 900088****
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ID
#2769291 Review #2769291 is a subjective opinion of poster.
Location
Vijayawada, Andhra Pradesh

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New Reviewer

HORRIBLE EXPERIENCE DO NOT BUY

Horrible customer service had two things break in my order and they will not give me the proper amount of money back i cannot buy comparable dresses for the amount of 25.00, I bought my orginal items with E certificates and they said I cannot get a refund there items...
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ID
#2370433 Review #2370433 is a subjective opinion of poster.
Service
Venus Fashion Customer Care
Cons
  • Return bait and switch
  • Very hard to do rturns
  • Wrong sizes and no refunds
Loss
$40
Preferred solution
Full refund
New Reviewer

Dissatisfied with sending wrong size items and no refund

Venus Fashion, Very dissatisfied with your company refusing to refund me for 2 of the items I sent back. Due to their mistake of sending the wrong sizes that I ordered. This should be handled in a respectful way to replace or refund me my money when they made the mistake. What kind of company sends someone the wrong size items and does not make it right to the customer because of the excuse of final sale item. This was the company that made the mistake of sending me the wrong item and should refund me for your mistake no matter what type of sale it was!!!! Please refund my 3 items that were returned or I will go on social media and fight for justice of how you steal peoples money on sending wrong items to your customers to make a sale of no return! Ever worse that I was charged ship cost for the returns that you wont refund. No responding to my complaint, still no refund for wrong items returned

User's recommendation: Do not order from this company if they can’t refund returns and shipping cost.

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ID
#2356273 Review #2356273 is a subjective opinion of poster.
Service
Venus Fashion Customer Care
Pros
  • Wrong sizes and no refund and return shipping cost
Cons
  • Wrong sizes and no refunds
  • Return bait and switch
Loss
$43
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have over paid my bill and i'm having trouble getting it back

i have been hung up on, left on hold for 30 minutes and they never returned, no one knows anything about this over paid bill i just want my money back, i don't think i will be promoting venus any more.

User's recommendation: to beware or use a check.

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ID
#2171443 Review #2171443 is a subjective opinion of poster.
Pros
  • Usually have nice clothes
  • Recommended many friends but will warn them
Cons
  • And get your money back
  • Shipping and returning
  • Very hard to do rturns
Loss
$101
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

SALES ITEMS ARE A JOKE!!!

Update by user Sep 28, 2020

No contact or resolution from store!!

Original review posted by user Aug 27, 2020
DO NOT I REPEAT DO NOT BUY ANYTHING THEY HAVE ON SALE. They do not take the return or give you a credit for sales items. Since all purchases are done online, and you can't try on prior to purchasing they should at least allow you to...
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1 comment
#1967337

I agree!!! I have sent this to customer care and they don’t respond to helping customers.

Venus Fashion, Very dissatisfied with your company refusing to refund me for 2 of the items I sent back. Due to their mistake of sending the wrong sizes that I ordered. This should be handled in a respectful way to replace or refund me my money when they made the mistake. What kind of company sends someone the wrong size items and does not make it right to the customer because of the excuse of final sale item.

This was the company that made the mistake of sending me the wrong item and should refund me for your mistake no matter what type of sale it was!!!! Please refund my 3 items that were returned or I will go on social media and fight for justice of how you steal peoples money on sending wrong items to your customers to make a sale of no return!

Ever worse that I was charged ship cost for the returns that you wont refund. No responding to my complaint, still no refund for wrong items returned User's recommendation: Do not order from this company if they can’t refund returns and shipping cost.

ID
#2138114 Review #2138114 is a subjective opinion of poster.
Cons
  • Shady return policy
  • No refu
Loss
$17
Preferred solution
Let the company propose a solution

We got wrong products

We ordered one product and received other product. Not even able to contact customer care number. Kindly suggest next step.
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ID
#2128030 Review #2128030 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Service
Venus Fashion Shipping Service

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